Frequently Asked Questions

  • Our rewards program is designed to show appreciation to our loyal customers. You earn points by taking specific actions such as making purchases, referring friends, leaving reviews, and engaging with us on social media. These points can then be redeemed for exciting rewards.

  • Signing up for our rewards program is easy! Simply visit our website and create an account. Once you've signed up, you'll automatically become a member of our program and start earning points with every eligible purchase.

  • You can earn points by making purchases, referring friends to Batik Boutique, engaging with us on social media and more. Each action has a specific number of points associated with it, allowing you to accumulate points over time.

  • We offer various opportunities to earn points through different actions:

    • Place an order: Earn 5 Points for every RM1 spent. There's no limit to how many points you can earn with your purchases.
    • Follow us on Instagram: Earn 100 Points (once per lifetime) when you follow us on Instagram.
    • Like us on Facebook: Earn 100 Points (once per lifetime) when you like our Facebook page.
    • Share on Facebook: Earn 300 Points every month when you share about Batik Boutique on Facebook.
    • Celebrate your birthday: Earn 500 Points (once per year) as a special gift from us to celebrate your birthday. Simply ensure that you have entered your birthday into your account at least 30 days before redeeming your birthday bonus.
    • Write a product review: Earn 200 Points (once per month) when you leave a review on product.
    • Refer a friend: When you refer a friend to Batik Boutique and they make their first purchase, both you and your friend will receive an amazing bonus of RM2000 points each. There's no limit to how many points you can earn by referring friends, so spread the word and enjoy the rewards together!

  • Redeeming your points is simple. For every 2000 points you collect, you can enjoy RM20 off your purchase, and for every 5000 points, you can redeem RM50 off your purchase. Just apply your points at checkout. The more points you earn, the more you save on your favorite Batik Boutique products. Start enjoying the benefits of your loyalty today.

  • We want to reward your loyalty, so your points will remain valid as long as your account remains active. Points only expire if your account has been inactive for a continuous period of 6 months. By staying engaged and continuing to support Batik Boutique, you can keep your points and enjoy the benefits of our rewards program without worrying about expiration.

  • Unfortunately, our rewards program is designed to start earning points from the time of enrollment. Points cannot be applied retrospectively to past purchases.

  • You can easily check your points balance by logging into your account on our website. Your points balance will be displayed on your account dashboard.

  • In most cases, you can combine your points with other promotions or discounts. However, there may be specific exclusions or limitations on certain offers. We will provide clear instructions and details when such promotions are available.

  • Absolutely! We encourage you to refer your friends to Batik Boutique. When they sign up and make a purchase using your unique referral link, you will earn bonus points as a thank you for spreading the word about our brand.

  • Points earned from eligible actions typically appear in your account within 24-48 hours after the action is completed. However, there may be occasional delays due to system updates or other factors.

  • Unfortunately, points are non-transferable and can only be used by the account holder who earned them.

  • You can update your personal information, such as your email address or shipping address, by accessing your account settings. Simply make the necessary changes, and your information will be updated in our system.

  • No, there are no fees or costs associated with participating in our rewards program. It's our way of thanking you for your loyalty and support.

  • Yes, our rewards program is applicable to both online and in-store purchases. Whether you shop on our website or visit our physical store, you can earn points and enjoy the benefits of our rewards program. Your support and loyalty are recognized across all channels.

  • Rewards cannot be exchanged or returned for another product or service or a monetary refund.

  • Birthday points must be added at least 30 days before your actual birthday to be eligible for the reward.

    If submitted later, the reward will only be issued the following year.