Thank you

Signing up for our rewards program is easy! Simply visit our website and create an account. Once you've signed up, you'll automatically become a member of our program and start earning points with every eligible purchase.

You can earn points by making purchases, engaging with us on social media and more. Each action has a specific number of points associated with it, allowing you to accumulate points over time.

We offer various opportunities to earn points through different actions:

• Create a store account: Earn 2,000 Points (once per lifetime) when you create an account with us.
• Leave a review: Earn 150 Points when you write feedback
• Place an order: Earn 5 Points for every RM1 spent. There's no limit to how many points you can earn with your purchases.
• Follow us on Instagram: Earn 100 Points (once per lifetime) when you follow us on Instagram.
• Like us on Facebook: Earn 100 Points (once per lifetime) when you like our Facebook page.
• Share on Facebook: Earn 300 Points every month when you share about Batik Boutique on Facebook.
• Celebrate your birthday: Earn 500 Points (once per year) as a special gift from us to celebrate your birthday. Simply ensure that you have entered your birthday into your account at least 30 days before redeeming your birthday bonus.

Redeeming your hard-earned points is easy! For every 100 points you accumulate, you can redeem RM1 off your purchase. Simply apply your points at the checkout page, and the equivalent discount will be applied to your order. For example, if you have 500 points, you can redeem RM5 off your purchase. The more points you accumulate, the more you can save on your favorite Batik Boutique products. Start enjoying the rewards of your loyalty today!

Yes, there is a minimum threshold for redeeming rewards. To redeem your points, a minimum purchase of RM250 is required (you can redeem up to 4,000 points of Batik Perks which equivalent to RM40 and you will receive it as a coupon to redeem at checkout). Once you reach this threshold, you can start using your accumulated points to enjoy discounts and exclusive rewards. It's our way of ensuring that you can maximize the benefits of your loyalty and make the most of your Batik Boutique experience.

We want to reward your loyalty, so your points will remain valid as long as your account remains active. Points only expire if your account has been inactive for a continuous period of 2 years. By staying engaged and continuing to support Batik Boutique, you can keep your points and enjoy the benefits of our rewards program without worrying about expiration.

Unfortunately, our rewards program is designed to start earning points from the time of enrollment. Points cannot be applied retrospectively to past purchases.

You can easily check your points balance by logging into your account on our website. Your points balance will be displayed on your account dashboard.

In most cases, you can combine your points with other promotions or discounts. However, there may be specific exclusions or limitations on certain offers. We will provide clear instructions and details when such promotions are available.

Points earned from eligible actions typically appear in your account within 24-48 hours after the action is completed. However, there may be occasional delays due to system updates or other factors.

Yes, we value your engagement on social media. You can earn points by sharing your Batik Boutique experiences, tagging us, and using designated hashtags. Details on earning points for social media engagement will be provided in our program guidelines.

While we strive to provide a rewarding experience, there may be certain restrictions or limitations on earning or redeeming points. These will be communicated in our program guidelines to ensure transparency and fairness for all members.

You can easily track your progress by logging into your account and visiting the rewards section. There, you will find a comprehensive overview of your points balance, actions completed, and rewards available for redemption.

Unfortunately, points are non-transferable and can only be used by the account holder who earned them.

You can update your personal information, such as your email address or shipping address, by accessing your account settings. Simply make the necessary changes, and your information will be updated in our system.

No, there are no fees or costs associated with participating in our rewards program. It's our way of thanking you for your loyalty and support.

Yes, our rewards program is applicable to both online and in-store purchases. Whether you shop on our website or visit our physical store, you can earn points and enjoy the benefits of our rewards program. Your support and loyalty are recognized across all channels.

Rewards cannot be exchanged or returned for another product or service or a monetary refund.

1. How is my current VIP tier status determined?
Your VIP tier is based on your spending activity on batikboutique.com starting from 1st January 2023 up to this point. 

2. How do I move to a higher tier?
Once you spend enough to reach the next tier's threshold, you'll be upgraded up to 30 days after your qualifying purchase.

3. How long does it take to be upgraded?
You'll be upgraded up to 30 days after your qualifying purchase. Returning items from your order may affect your upgrade.

4. How can I track how close I am to the next tier?
Monitor your progress on your Batik Boutique dashboard in your account. Make sure you've subscribed to our email notifications, so we can keep you updated when you're close to moving up or maintaining your tier. Not sure if you have subscribed to our email notifications? Shoot us an email at info@batikboutique.com

5. How long do I have my current tier status for?
Once you qualify for the Batik Gold or Batik Platinum VIP tier, you remain active for the remainder of the current calendar year (January 1 to December 31) and the following calendar year. For example, if you earn enough points to reach the Batik Gold tier in October 2023, you will enjoy the benefits of your Batik Gold tier for the rest of 2023 and all of 2024. During 2024, you will have to earn enough points (spend at least RM1,000 in 2024) to re-qualify for your Batik Gold tier in 2025. If you do not spend the minimum required amount in 2024, you will be moved down a tier. 

6. How do I get my tier achievement reward?
Upon reaching Gold or Platinum, we'll send you an email notifying you that you are in the new tier and you will also receive a coupon code of the tier achievement reward. This coupon code will also be accessible in the Batik Perks panel when you log in. 

7. How do I receive my birthday points?
If your birthday is in MM/DD format in your account, you'll receive an email on your birthday, notifying you that you've received points which you may use immediately to purchase your favourite batik items on our website. If you haven't added your birthday yet, you can easily do so here. Ensure you've opted in to receive emails from us. For assistance, contact us at info@batikboutique.com. 

8. How do I claim my free batik workshop pass?
If you're in our Platinum tier, you'll receive an email upon entering this tier with a unique discount code and a link to our batik workshop (up to RM298 in value!). This coupon code will also be accessible in the Batik Perks panel when you log in. If you encounter any issues or require assistance, contact us at info@batikboutique.com. 

9. I completed an activity but didn't earn points! 
Don't worry! We typically process your activity and award your points within 24-48 hours (sometimes longer due to system updates or other factors). If it's been more than 7 business days, feel free to email us at info@batikboutique.com.

10. What are Elite Tier Exclusive Discounts?
Exclusive VIP discounts are specially curated for our Gold and Platinum members, enhancing your shopping experience with unique rewards tailored just for you.

11. How can I access Early VIP Sales Events?
Gold and Platinum members enjoy the privilege of early access to our sales events, ensuring you get first dibs on premium deals before they run out. This means you have a better chance of finding the specific items you desire in your preferred size and colour, all while avoiding the disappointment of out-of-stock items in your shopping journey.

12. What are Elite Tier Exclusive Sales Events?
Exclusive VIP-only sales events are designed exclusively for our Gold and Platinum members, allowing you to revel in tailored savings events that match your discerning tastes, offering unparalleled discounts and privileges.

13. How do I receive Exclusive Event Invitations?
As esteemed Platinum members, you'll receive cordial invitations to our exclusive events, adding an extra layer of excitement and prestige to your membership.

14. What are Double Points Events?
For our esteemed Platinum members, we open the door to double points events, providing you with a unique opportunity to accumulate extra rewards while enjoying our exceptional offerings.